This tier primarily focuses on strategic IT guidance and specialized solutions for businesses. However, it can also cater to individuals with highly specific or complex IT needs. 

Focus (Personal - Select Cases): Consultation on complex home automation systems, custom-built PC troubleshooting and optimization, advanced data recovery scenarios, in-depth personal cybersecurity assessments and hardening, specialized software setup and integration, advanced firewall configuration for home networks. 

Focus (Business): IT strategy development and alignment with business objectives, complex network design and implementation, advanced firewall configuration and management, advanced cybersecurity solutions and risk management, cloud architecture and migration, data analytics and business intelligence support, custom software integration, IT project management, and vendor management. 

Expertise Level: Requires extensive experience and in-depth knowledge in various IT domains, including strategic planning, enterprise architecture, cybersecurity, cloud computing, data management, and project management methodologies. Individuals at this level possess strong leadership, communication, and problem-solving skills to develop and implement complex IT solutions, including sophisticated firewall configurations, that drive value for both businesses and select personal clients with sophisticated needs.